ExamPal

Refund policy

Last updated:

The short version

  • ExamPal Plus

    Cancel any time. Your plan stays until the end of the period you have paid for.

  • May/June 2027 pass

    7 days, and light use: 40 marked parts or fewer, and 20 questions to Pal or fewer.

Who takes your payment

Payments are processed by Paddle, which is the merchant of record for every ExamPal purchase. Your receipt and your billing portal are Paddle's.

Any refund is issued to the original payment method, through Paddle. Prices are not written on this page because they differ by country: the price that applies to you is the price shown at checkout.

ExamPal Plus

ExamPal Plus is a monthly subscription. You can cancel any time in Settings > Billing, which opens the billing portal.

Cancelling stops the next renewal. You keep ExamPal Plus until the end of the period you have paid for, and then your account moves to Free.

Renewal charges are not refunded by default. If a renewal was a mistake, or the charge was wrong, ask us (see below) and we will look at it.

The May/June 2027 pass

The pass is a one-time payment, not a subscription.

You can ask for a refund within 7 days of buying it if you have had 40 marked parts or fewer and have asked Pal 20 times or fewer. That is what we mean by light use.

Usage you have already spent is not given back.

After a full refund

A full refund ends your access to the paid plan immediately. Your account falls back to Free. Free is never removed.

Your papers, marks and history stay. Anything you have already used still counts toward Free's allowance for the month.

Duplicate or accidental charges, and billing errors

If you were charged twice, charged by accident, or charged the wrong amount, get in touch through hello@mail.tryexampal.com and say what happened. You do not need to meet the pass rule above for a charge that should not have happened.

How to ask for a refund

  1. Find the payment you mean. Your receipt came from Paddle, and the same payments are listed in Settings > Billing.
  2. Check which rule applies: cancel any time for ExamPal Plus, or the 7 day rule for the pass.
  3. Get in touch through hello@mail.tryexampal.com. Tell us the email you signed in with, which plan it was, the date of the payment, and what went wrong.
  4. If we agree, Paddle issues the refund to the original payment method, and your access changes as described above.

Your legal rights

This policy does not affect any rights you have under the law where you live.